Terms of Conditions
Augment org | Effective: April 1, 2026
This Privacy Policy explains how Augment org ("Augment," "we," "us," or "our") collects, uses, stores, and shares your personal data when you use our website (augment.org), platform, courses, community features, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.
1. Data Controller
Augment org is the data controller responsible for your personal data under the General Data Protection Regulation (GDPR) and applicable EU data protection laws.
Contact: privacy@augment.org
2. Data We Collect
2.1 Data You Provide
Account information: name, email address, password
Profile data: professional title, company, bio, profile photo
Payment information: billing address, payment method details (processed by our third-party payment processor)
Course activity: course enrolments, progress, quiz responses, certificates earned
Community contributions: forum posts, event RSVPs, messages sent through the platform
Communications: emails, support tickets, feedback you send us
2.2 Data Collected Automatically
Device and browser information: IP address, browser type, operating system, device identifiers
Usage data: pages visited, features used, time spent, click patterns
Cookies and similar technologies: session cookies, analytics cookies, preference cookies (see Section 8)
Referral data: how you arrived at our site (e.g., search engine, social media, referral link)
2.3 Data from Third Parties
Payment processors: transaction confirmation, payment status
Analytics providers: aggregated usage insights
Social media platforms: if you log in via a social account, we receive your name, email, and profile picture as permitted by your settings
3. How We Use Your Data
We process your personal data for the following purposes and legal bases:
To provide the Services (contract performance): creating your account, delivering courses, processing payments, issuing certificates
To communicate with you (contract performance / legitimate interest): sending enrolment confirmations, course updates, support responses
To improve the Services (legitimate interest): analysing usage patterns, conducting A/B tests, fixing bugs, developing new features
To personalise your experience (legitimate interest): recommending courses, tailoring content to your interests
To send marketing communications (consent): newsletters, promotions, new course announcements. You can opt out at any time
To ensure security (legitimate interest): detecting fraud, preventing abuse, enforcing our Terms of Service
To comply with legal obligations (legal obligation): tax reporting, responding to lawful requests from authorities
4. Legal Basis for Processing
Under the GDPR, we rely on the following legal bases:
Contract: processing necessary to perform our contract with you (providing the Services you signed up for)
Consent: where you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails)
Legitimate interest: processing necessary for our legitimate business interests, provided those interests are not overridden by your rights
Legal obligation: processing necessary to comply with applicable laws
5. Who We Share Your Data With
We do not sell your personal data. We share data only with:
Payment processors: to process your transactions securely
Hosting and infrastructure providers: to store and deliver the platform
Analytics providers: to understand how the Services are used
Email service providers: to send transactional and marketing emails
Community and event platforms: to facilitate live sessions and meetups
Legal and regulatory authorities: when required by law or to protect our rights
All third-party processors are contractually obligated to protect your data and process it only on our instructions.
6. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on an adequacy decision.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Services. After account deletion, we retain certain data as follows:
Account and course data: deleted within 30 days of account closure, except where retention is required by law
Payment records: retained for 7 years for tax and accounting purposes
Usage analytics: anonymised and retained indefinitely for service improvement
Support communications: retained for 2 years after resolution
8. Cookies
We use cookies and similar technologies to operate the platform, remember your preferences, and analyse usage. Categories include:
Strictly necessary cookies: required for the platform to function (e.g., session authentication). Cannot be disabled.
Analytics cookies: help us understand usage patterns (e.g., Google Analytics). You can opt out via our cookie banner.
Marketing cookies: used to deliver relevant ads and measure campaign effectiveness. Require your consent.
You can manage cookie preferences at any time through our cookie settings or your browser settings.
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
Access: request a copy of the data we hold about you
Rectification: request correction of inaccurate or incomplete data
Erasure: request deletion of your data ("right to be forgotten")
Restriction: request that we limit how we process your data
Portability: receive your data in a structured, machine-readable format
Objection: object to processing based on legitimate interests or for direct marketing
Withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at privacy@augment.org. We will respond within 30 days.
You also have the right to lodge a complaint with your local data protection authority.
10. Children
Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.
11. Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), secure authentication, access controls, and regular security reviews. No system is 100% secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending you an email. The "Effective" date at the top indicates when the policy was last updated.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
Email: privacy@augment.org
Entity: Augment org
For GDPR-related requests, we aim to respond within 30 days.
Augment org | Effective: April 1, 2026
This Privacy Policy explains how Augment org ("Augment," "we," "us," or "our") collects, uses, stores, and shares your personal data when you use our website (augment.org), platform, courses, community features, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.
1. Data Controller
Augment org is the data controller responsible for your personal data under the General Data Protection Regulation (GDPR) and applicable EU data protection laws.
Contact: privacy@augment.org
2. Data We Collect
2.1 Data You Provide
Account information: name, email address, password
Profile data: professional title, company, bio, profile photo
Payment information: billing address, payment method details (processed by our third-party payment processor)
Course activity: course enrolments, progress, quiz responses, certificates earned
Community contributions: forum posts, event RSVPs, messages sent through the platform
Communications: emails, support tickets, feedback you send us
2.2 Data Collected Automatically
Device and browser information: IP address, browser type, operating system, device identifiers
Usage data: pages visited, features used, time spent, click patterns
Cookies and similar technologies: session cookies, analytics cookies, preference cookies (see Section 8)
Referral data: how you arrived at our site (e.g., search engine, social media, referral link)
2.3 Data from Third Parties
Payment processors: transaction confirmation, payment status
Analytics providers: aggregated usage insights
Social media platforms: if you log in via a social account, we receive your name, email, and profile picture as permitted by your settings
3. How We Use Your Data
We process your personal data for the following purposes and legal bases:
To provide the Services (contract performance): creating your account, delivering courses, processing payments, issuing certificates
To communicate with you (contract performance / legitimate interest): sending enrolment confirmations, course updates, support responses
To improve the Services (legitimate interest): analysing usage patterns, conducting A/B tests, fixing bugs, developing new features
To personalise your experience (legitimate interest): recommending courses, tailoring content to your interests
To send marketing communications (consent): newsletters, promotions, new course announcements. You can opt out at any time
To ensure security (legitimate interest): detecting fraud, preventing abuse, enforcing our Terms of Service
To comply with legal obligations (legal obligation): tax reporting, responding to lawful requests from authorities
4. Legal Basis for Processing
Under the GDPR, we rely on the following legal bases:
Contract: processing necessary to perform our contract with you (providing the Services you signed up for)
Consent: where you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails)
Legitimate interest: processing necessary for our legitimate business interests, provided those interests are not overridden by your rights
Legal obligation: processing necessary to comply with applicable laws
5. Who We Share Your Data With
We do not sell your personal data. We share data only with:
Payment processors: to process your transactions securely
Hosting and infrastructure providers: to store and deliver the platform
Analytics providers: to understand how the Services are used
Email service providers: to send transactional and marketing emails
Community and event platforms: to facilitate live sessions and meetups
Legal and regulatory authorities: when required by law or to protect our rights
All third-party processors are contractually obligated to protect your data and process it only on our instructions.
6. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on an adequacy decision.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Services. After account deletion, we retain certain data as follows:
Account and course data: deleted within 30 days of account closure, except where retention is required by law
Payment records: retained for 7 years for tax and accounting purposes
Usage analytics: anonymised and retained indefinitely for service improvement
Support communications: retained for 2 years after resolution
8. Cookies
We use cookies and similar technologies to operate the platform, remember your preferences, and analyse usage. Categories include:
Strictly necessary cookies: required for the platform to function (e.g., session authentication). Cannot be disabled.
Analytics cookies: help us understand usage patterns (e.g., Google Analytics). You can opt out via our cookie banner.
Marketing cookies: used to deliver relevant ads and measure campaign effectiveness. Require your consent.
You can manage cookie preferences at any time through our cookie settings or your browser settings.
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
Access: request a copy of the data we hold about you
Rectification: request correction of inaccurate or incomplete data
Erasure: request deletion of your data ("right to be forgotten")
Restriction: request that we limit how we process your data
Portability: receive your data in a structured, machine-readable format
Objection: object to processing based on legitimate interests or for direct marketing
Withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at privacy@augment.org. We will respond within 30 days.
You also have the right to lodge a complaint with your local data protection authority.
10. Children
Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.
11. Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), secure authentication, access controls, and regular security reviews. No system is 100% secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending you an email. The "Effective" date at the top indicates when the policy was last updated.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
Email: privacy@augment.org
Entity: Augment org
For GDPR-related requests, we aim to respond within 30 days.